We have established a few guidelines to keep the clinic running smoothly:
Payment at Time of Service – All payments must be received in full before services are provided. If you wish, we will provide documentation of services for submission to insurance carriers. Our insurance policy is further explained here.
Medication Refill Notice – If you are seeing a clinician who provides medication, you must ensure that refill requests are received 72 hours in advance. Our goal will be to refill medications at follow-up visits, although this cannot always be achieved.
Indirect Services Charges – In the past, many of us have had a larger staff for assistance in carrying out indirect services. This might have included prior authorizations, third-party conversations, or form completion. Clinicians may not be able to do all of these things, and if able to do so, will bill for the time at their standard hourly rates.
Charge for Missed Appointments or Late Cancellations – Missed appointments, and appointments cancelled with less than 24 working-hours’ notice, will be billed for the length of time that was reserved. Please note that most insurance companies will not provide reimbursement for cancelled or missed sessions.
Communication by Email or Text – We would like to minimize this type of communication. However, if you choose to communicate by email or text, with the expectation of a reply, you are accepting the fact that our emails and texts are not encrypted, and so there is some danger of a breach of your confidentiality. All emails are retained in the logs of your or your clinician’s internet server provider. While under normal circumstances no one looks at these logs, they are, in theory, available to be read by the system administrator(s) of the internet service provider. Any email received from you, and any responses that are sent to you, will be printed out and kept in your treatment record.
Follow-Up Appointments – If you, the patient, do not schedule and/or keep a follow-up appointment within a month of the time specified by the clinician, you accept that the clinic may no longer consider you to be a patient. This is for reasons related to safety, as your clinician will specify follow-up appointment timing based upon clinical need, and our information will be incomplete if such timing specification is not met. It is your responsibility to schedule and keep your follow-up appointment, or to reschedule as soon as possible if cancellation is necessary. If you do not follow through with this responsibility, your care may be terminated without formal notice, since the situation may only came to light if/when you are requesting something more than a month after the return appointment time specified by your clinician.
Feedback – Please let us know what we are doing right, and what we are not doing right, so that we can do the best job possible. You may utilize the form provided on the Contact Us page to relay such feedback.