Understand How We Work With Patients

PPG Insurance Policies

  • Payment at Time of Service – All payments must be received in full before services are provided. If you wish, we will provide documentation of services for submission to insurance carriers. Our insurance policy is further explained here.
  • Medication Refill Notice – If you are seeing a clinician who provides medication, you must ensure that refill requests are received 72 hours in advance. Our goal will be to refill medications at follow-up visits, although this cannot always be achieved.
  • Charge for Missed Appointments or Late Cancellations – Missed appointments, and appointments cancelled with less than 24 working-hours’ notice, will be billed for the length of time that was reserved. Please note that most insurance companies will not provide reimbursement for cancelled or missed sessions.
  • Communication by Email or Text – We would like to minimize this type of communication. However, if you choose to communicate by email or text, with the expectation of a reply, you are accepting the fact that our emails and texts are not encrypted, and so there is some danger of a breach of your confidentiality. All emails are retained in the logs of your or your clinician’s internet server provider. While under normal circumstances no one looks at these logs, they are, in theory, available to be read by the system administrator(s) of the internet service provider. Any email received from you, and any responses that are sent to you, will be printed out and kept in your treatment record.
  • Follow-Up Appointments – If you, the patient, do not schedule and/or keep a follow-up appointment within a month of the time specified by the clinician, you accept that the clinic may no longer consider you to be a patient. This is for reasons related to safety, as your clinician will specify follow-up appointment timing based upon clinical need, and our information will be incomplete if such timing specification is not met. It is your responsibility to schedule and keep your follow-up appointment, or to reschedule as soon as possible if cancellation is necessary. If you do not follow through with this responsibility, your care may be terminated without formal notice, since the situation may only came to light if/when you are requesting something more than a month after the return appointment time specified by your clinician.
  • Feedback – Please let us know what we are doing right, and what we are not doing right, so that we can do the best job possible. You may utilize the form provided on the Contact Us page to relay such feedback.
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Happy
Patients

Dr. Maylie is the best. I have been seeing her for many years. This office cares about you. Your not just another patient she truly takes her time to talk to me and address my concerns. I can’t even express how thankful I am to have her as my doctor. This is a cash basis only establishment, however with my insurance I mail the receipt and receive a portion back. The office staff is top notch as well. I am truly happy with the practice here.
HM
There are not enough kind words to describe this place and the people who provide care here and well as the support staff. I have been truly blessed to have been treated at this facility and especially by Dr Paul Conti. Since the very first time I walked into Dr. Conti's office I knew he was different. He listened to ME and what I wanted for myself….. This place saved my life and it will save yours too! Trust me there is no need to call anyone else or try any other facility. The people here are truly here for you and they will make sure that you never feel ashamed or broken ever again! I would recommend this clinic to anyone seeking mental health and/or recovery from drugs and alcohol.
MF
Dr. Conti brings to his practice a distinguished educational background and ongoing familiarity with relevant contemporary scholarship. He is genuinely interested in understanding challenging psychiatric problems, innovative in treatment strategies, and totally committed to improving patient well-being. Personally, Dr. Conti is good company, attentive to patient needs, and encouraging throughout. Beyond his exceptional technical skills Dr. Conti enjoys helping, in being a partner with his patients on the path to improved health.
Dr. Conti has been my doctor for a number of years. I find him to be kind, compassionate, and truly excellent. He routinely goes above and beyond. Dr. Conti is always courteous, very professional, and offers thoughtful and creative support for my journey of healing.
I have been a patient of Dr Contie off and on for the last 10 years and I have nothing but respect and appreciation for what he does and his care for his patients. He has always gone above and beyond to meet my medical needs.
Katy is an absolutely outstanding psychiatric nurse practitioner. She is extremely knowledgeable about medication, very empathetic and insightful, excellent at talking through problems/issues/crises, notably responsive and accessible, and so easy to talk to. She has helped me immensely with chronic and acute problems. I cannot recommend her highly enough.
Extremely knowledgeable, accessible, relatable, professional, responsible, thoughtful, helpful provider. He and his group have seen me through a few serious crises and have greatly helped me improve with chronic conditions. Super responsive and caring. Worked with my family members as well. Involved me heavily in decisionmaking process. First doc I’ve had who’s treated psychiatry like a medical science. Cannot recommend highly enough!!! Thank you Doctor!!!
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Pacific Premier Group, PC is comprised of a small group of clinicians who are committed to providing the highest quality of mental health care to adults and adolescents.